Step One: Many times issues between a person or family and a cemetery can be resolved by a face to face meeting with the owner or general manager of the cemetery. Make sure you ask to speak with the person who is really in charge and not just a salesperson or assistant. Bring all of your documentation and facts with you to the meeting. Bring as few people as possible (perhaps just you). Leave any anger or frustration you may feel about the issue out of the meeting. If a face to face meeting such as the one recommended does not resolve the issue then you may have to proceed to Step Two.
Step Two: File a formal complaint with the appropriate department.
Choose one of the following:
The Texas Department of Banking
The Department of Banking regulates perpetual care cemeteries. (Click HERE to search for a specific perpetual care cemetery to determine if it is regulated by the Texas Department of Banking). If your issue is with one of these perpetual care cemeteries then click HERE for more information on filing a complaint.
The Texas Funeral Service Commission
The Texas Funeral Service Commission regulates non-perpetual care cemeteries except for public cemeteries owned by the State of Texas, a county or a municipality and religious cemeteries owned by a church, religious society or denomination. The Commission also regulates all Crematories in the state of Texas. If your issue is with a non-perpetual care cemetery described above or a crematory regulated by the Texas Funeral Service Commission then click HERE for more information on filing a complaint.
This State, a County or a Municipality owning a public cemetery
If your issue is with a public cemetery, then you must contact the State, county or municipality that owns and/or manages that cemetery.
A Church, Religious Society or Denomination owning a cemetery
If your issue is with a church-owned cemetery, then you must contact the church, religious society or denomination that owns and/or manages that cemetery.
There are other avenues to take that may assist in this type of situation:
… The Texas Historical Commission has a program called Guardian RIP. As stated on their webpage (click here for more information) the Guardian RIP program is a statewide network of cemetery preservation volunteers dedicated to protecting historic burial grounds in Texas. The Texas Historical Commission provides technical assistance to RIP Guardians across the state, and encourages them to Record, Investigate and Protect (RIP) local history by volunteering at a historic cemetery.
… Save Texas Cemeteries, Inc. has a webpage stating that its mission is to promote the preservation of historic cemeteries and burial grounds throughout Texas by public education and historic research in order to preserve our rich, multi-cultural heritage. You can find more information about this organization by going to their webpage: Save Texas Cemeteries.